Shipping Policy

Last updated: September 8, 2026

At Coreblue, we work to process and ship your orders as quickly and securely as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, product launches, sales events, or holidays, processing times may take longer than usual.

2. Delivery Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

Typical delivery estimates are:

Australia: 5–10 business days

International: 7–15 business days

These are estimates only and are not guaranteed delivery dates.

Delivery may take longer due to carrier delays, customs processing, weather, public holidays, remote-area delivery, or other circumstances outside our reasonable control.

3. Shipping Rates

Available shipping methods and applicable shipping costs will be displayed during checkout.

Shipping costs may vary depending on:

• Destination

• Package size and weight

• Shipping method

• Number of products ordered

Where applicable, promotional free-shipping offers will be subject to the conditions stated at the time of the offer.

4. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the carrier receives the package.

5. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping address.

6. International Orders

International customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

These charges are determined by the relevant authorities and are outside Coreblue's control.

Please check your country's import requirements before placing an international order.

7. Customs Delays

International shipments may be delayed while undergoing customs clearance.

Coreblue cannot guarantee how long customs processing will take.

Customs delays do not necessarily indicate that a package has been lost.

8. Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If the tracking information has not updated for an extended period or indicates a potential delivery issue, please contact us and we will assist where possible.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide your order number along with clear photographs of:

• The shipping package.

• Any visible damage.

• The product and its packaging.

This information may be required to investigate the issue with the shipping carrier.

10. Undeliverable or Returned Packages

If a package is returned to Coreblue because it could not be delivered, we will contact you where possible to determine whether the order should be reshipped or otherwise resolved.

Additional shipping charges may apply to reshipment where the failed delivery resulted from incorrect address information or circumstances attributable to the customer.

11. Contact Us

If you have questions regarding shipping or your order, please contact us through our Contact Us page and include your order number.

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