Return & Refund Policy

Last updated: September 8, 2026

At coreblue, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to resolve it.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Include the original packaging, accessories, and included items where applicable.

• Be returned in suitable condition for resale.

• Be accompanied by your order number or proof of purchase.

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a refund.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging.

We will review the issue and, where appropriate, offer a replacement, exchange, or refund.

3. Change of Mind

If you change your mind about your purchase, you may request a return within 30 days of delivery, provided the item meets our return conditions.

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of returning the item.

4. Items That Cannot Be Returned

For hygiene, safety, or product-condition reasons, certain items may not be eligible for return if they have been opened, used, assembled, or damaged.

We may also refuse a return where an item has been damaged due to improper handling, misuse, or insufficient packaging during the return shipment.

5. Return Process

To request a return, please contact our customer support team with your order number and the reason for the return.

Do not send an item back before receiving return instructions from us.

Once your return request has been approved, we will provide the appropriate return instructions.

Customers are responsible for ensuring returned items are packaged securely to prevent damage during transit.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges may not be refundable where the return is due to a change of mind, unless otherwise required by applicable law.

7. Return Shipping

If the return is due to a faulty, damaged, or incorrectly supplied item, coreblue will work with you to resolve the issue and, where applicable, cover reasonable return shipping costs.

For change-of-mind returns, return shipping costs are generally the responsibility of the customer.

8. Exchanges

If you receive a faulty, damaged, or incorrect item, we may offer an exchange where the replacement item is available.

If the requested replacement is unavailable, we may offer an alternative resolution, including a refund.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider.

If the refund is still missing after the relevant processing period, please contact us so we can assist you.

10. Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact us through our Contact Us page.

Please include your order number whenever contacting us about an existing order.

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